Refund policy

Returns and refunds

We replace or refund items that arrive damaged or faulty, or that aren't what you ordered. We don't accept returns or give refunds for a change of mind, so please check the details on the product page before you order.

Damaged, faulty or wrong items

Email us at info@pinepup.shop within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or a full refund, and you won't pay to return anything.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few days to post it.

Shipping protection

Shipping protection, if you added it at checkout, is refunded only when the whole order is refunded.

Cancellations

Orders are sent to production as soon as they're placed, so we can't cancel or refund an order once it's paid, except for the damaged, faulty or wrong items above.

Questions? Email info@pinepup.shop.